All Sales Are Final
 

Due to the nature of our products — including Yoni Steams, herbal blends, bath products, oils, washes, body care, and intimate wellness items — we do not accept returns or exchanges once an order has been shipped.

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This policy is in place to maintain hygiene, safety, and product purity for every customer.

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Damaged, Missing, or Incorrect Items
 

If your order arrives damaged, leaking, broken, or incorrect, please contact us within 72 hours of delivery.

To process your claim, email:

📩 support@educatedlotus.com
with the following:

• Full name

• Order number

• Photos of the damaged/incorrect item

• Photo of the shipping box

• Description of the issue

Once verified, we will issue one of the following at our discretion:

• A replacement item

• Store credit

• A partial or full refund
   

Educated Lotus is not responsible for claims submitted after 72 hours.

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Lost or Stolen Packages
 

Once a package is marked delivered by the carrier, Educated Lotus is no longer responsible for lost or stolen items.

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If your package is missing:

1. Check with neighbors or your leasing office.

2. Confirm the delivery address used at checkout.

3. File a claim directly with the carrier (USPS/UPS).
    

We will assist where we can, but replacements or refunds for lost/stolen packages are not guaranteed.

 

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Order Cancellations
 

Orders may be canceled within 2 hours of purchase, as long as the order has not begun processing.

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After processing begins, cancellations are not permitted.

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Refund Processing Times
 

If a refund is approved, please allow 5–7 business days for it to appear back on your original payment method.​

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