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Educated Lotus Return & Refund Policy

At Educated Lotus, LLC, we take pride in providing high-quality feminine wellness products, herbal blends, and self-care tools. Because our items are personal-use, hygiene-sensitive, and handcrafted in small batches, we maintain the following return and refund guidelines to protect the safety of our customers and the integrity of our brand.

Last Updated: 11/19/2025

All Sales Are Final
 

Due to the nature of our products — including Yoni Steams, herbal blends, bath products, oils, washes, body care, and intimate wellness items — we do not accept returns or exchanges once an order has been shipped.

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This policy is in place to maintain hygiene, safety, and product purity for every customer.

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Damaged, Missing, or Incorrect Items
 

If your order arrives damaged, leaking, broken, or incorrect, please contact us within 72 hours of delivery.

To process your claim, email:

📩 support@educatedlotus.com
with the following:

  • Full name

  • Order number

  • Photos of the damaged/incorrect item

  • Photo of the shipping box

  • Description of the issue

Once verified, we will issue one of the following at our discretion:

  • A replacement item

  • Store credit

  • A partial or full refund
     

Educated Lotus is not responsible for claims submitted after 72 hours.

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Lost or Stolen Packages
 

Once a package is marked delivered by the carrier, Educated Lotus is no longer responsible for lost or stolen items.

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If your package is missing:

  1. Check with neighbors or your leasing office.

  2. Confirm the delivery address used at checkout.

  3. File a claim directly with the carrier (USPS/UPS).
     

We will assist where we can, but replacements or refunds for lost/stolen packages are not guaranteed.

 

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Order Cancellations
 

Orders may be canceled within 2 hours of purchase, as long as the order has not begun processing.

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After processing begins, cancellations are not permitted.

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Refund Processing Times
 

If a refund is approved, please allow 5–7 business days for it to appear back on your original payment method.​

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Educated Lotus Shipping Policy 

At Educated Lotus, LLC, we work hard to ensure your wellness essentials are shipped with care, accuracy, and intention. Please review the shipping guidelines below so you know exactly what to expect when ordering from us.

Last Updated: 11/19/2025

Processing Time
 

All orders are processed within 3–7 business days (Monday–Friday, excluding holidays).

Processing time may be extended during:

  • Sales or promotional events

  • Holidays

  • High-volume seasons

  • Pre-order releases

  • Restock weeks
     

You will receive an email notification once your order has shipped.

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Shipping Methods & Delivery Times


We currently ship through:

  • USPS

  • UPS

  • Select Local Delivery Partners (Atlanta area when available)
     

Standard U.S. shipping typically takes 3–10 business days after your order has been processed.

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Actual shipping time may vary due to carrier delays, weather conditions, or high-volume periods.

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Shipping Rates


Shipping rates are calculated at checkout based on:

  • Weight of the items

  • Destination address

  • Carrier rates
     

From time to time, free shipping promotions may be offered.

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Tracking Your Order


Once your package ships, you’ll receive a tracking number via email.
Please allow up to 48 hours for the tracking link to update.​

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Incorrect Address or Delivery Issues


Educated Lotus is not responsible for:

  • Incorrect or incomplete shipping addresses

  • Packages delivered to the wrong address due to customer input

  • Delivery delays caused by the carrier
     

If an incorrect address was entered, please contact us within 2 hours of placing your order. Address changes are not guaranteed.

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Lost or Stolen Packages​

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Once a package is marked delivered by the carrier, Educated Lotus is not responsible for loss or theft.
If your package is missing:

  1. Check your front door, mailbox, porch, or package lockers

  2. Ask neighbors or leasing offices

  3. Contact the shipping carrier to file a claim
     

We will support you during the process but replacements are not guaranteed.

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International Shipping

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At this time, Educated Lotus ships within the United States only.
(If you'd like international shipping added in the future, we can update this policy.)

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Order Changes & Cancellations​

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Order changes or cancellations can be made within 2 hours of purchase, as long as the order has not begun processing.

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After processing starts, no changes or cancellations can be made.

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Contact Us​

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For all shipping questions:
📩 support@educatedlotus.com

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